Terms of service

1. Introduction

Welcome to Resellerz Paradise. These Terms of Service govern your access to and use of our website and the purchase of products from our store. By visiting our website, placing an order, or using our services, you agree to these terms.

Please read these terms carefully before using our website. If you do not agree with these terms, please discontinue using our website.

2. About Our Store

Resellerz Paradise is an online retail store offering products for customers to browse and purchase through our website.

Our business contact details are provided at the end of these Terms of Service. We reserve the right to update our website, product listings, services, and these terms when necessary, subject to applicable law.

3. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law or that you are using the website with the involvement and consent of a parent or legal guardian where required.

You agree to use our website only for lawful purposes. You must not use our website in a way that violates applicable laws, infringes the rights of others, interferes with website operations, or attempts to compromise the security of our services.

We reserve the right to take reasonable action against fraudulent, abusive, or unlawful use of our website.

4. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colours, and other details displayed on our website are accurate.

However, colours may appear differently depending on your device or screen settings. Product images are provided for illustrative purposes, and minor variations may occur where reasonably disclosed.

All products are subject to availability. We may update product information, discontinue products, or correct genuine errors in listings when necessary.

Nothing in this section removes your rights if a product is misdescribed or fails to meet applicable consumer guarantees.

5. Pricing and Payment

All prices and any applicable delivery charges will be displayed or communicated during the purchasing process. The currency applicable to an order will be indicated on our website or at checkout.

You are responsible for reviewing your order details, delivery information, and total payable amount before completing your purchase.

We reserve the right to correct genuine pricing or listing errors, subject to applicable law. If an error affects an order you have placed, we will take appropriate steps to resolve the issue and contact you where necessary.

Orders are subject to successful payment authorisation and acceptance by our store.

6. Orders and Acceptance

When you place an order, you are submitting a request to purchase the selected products.

An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to decline or cancel an order where reasonably necessary, including when a product is unavailable, a pricing or listing error has occurred, payment cannot be authorised, or fraudulent activity is reasonably suspected.

If we cancel an order after payment has been taken, any applicable refund will be handled in accordance with our Refund Policy and applicable law.

7. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated on our website or communicated during checkout.

Delivery estimates are provided as a guide and may vary depending on the destination, product availability, delivery provider, public holidays, weather conditions, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete delivery information when placing an order. Additional charges or delays arising from incorrect or incomplete information may occur where permitted by law.

If a delivery is significantly delayed, an order does not arrive, or another delivery issue arises, please contact us so we can review the matter and discuss an appropriate solution.

Nothing in these terms excludes any remedies available to you under applicable consumer law.

8. Returns, Refunds, and Exchanges

Our returns and refunds are handled in accordance with our Return and Refund Policy, which should be read alongside these Terms of Service.

Please contact us if you receive a faulty, damaged, incorrect, or misdescribed product, or if you wish to discuss an eligible return.

Nothing in our policies limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection laws.

9. Promotions and Discount Offers

From time to time, we may offer promotions, discounts, or special offers on selected products.

Promotional offers may be subject to specific conditions, eligibility requirements, and validity periods. Any applicable conditions will be communicated with the relevant offer.

Unless otherwise stated, promotional offers cannot be exchanged for cash. We reserve the right to correct genuine errors or discontinue an offer where permitted by law.

10. Intellectual Property

Unless otherwise stated, the content on our website, including text, branding, graphics, photographs, design elements, and other materials, is owned by or licensed to Resellerz Paradise.

You may access and use this content for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, publish, or commercially exploit website content without appropriate permission, except where permitted by law.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use external services to support website operations and order processing.

Third-party services may operate under their own terms and privacy policies. We encourage you to review those terms before using external services.

We are not responsible for independent third-party content or services to the extent permitted by law. This does not affect any rights you may have against us under applicable consumer protection laws.

12. Limitation of Liability

To the extent permitted by applicable law, Resellerz Paradise will not be liable for losses that are indirect or unforeseeable and that arise from the use of our website or a temporary interruption of our services.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law. We do not exclude, restrict, or modify any consumer guarantees or remedies that cannot lawfully be excluded, restricted, or modified.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws, including the New Zealand Privacy Act 2020.

Please review our Privacy Policy to understand how we collect, use, store, and disclose personal information when you visit our website or place an order.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, products, services, or legal obligations.

Updated terms will be published on this page with a revised Last Updated date. Changes will apply as permitted by applicable law and will not remove rights that customers have already acquired under the law.

We encourage you to review this page periodically.

15. Governing Law

These Terms of Service are governed by the laws of New Zealand, subject to any mandatory consumer protection laws that apply to your purchase.

Nothing in these terms prevents a customer from exercising rights or seeking remedies available under applicable law.

16. Contact Us

If you have questions about these Terms of Service, our products, or an order placed through our website, please contact Resellerz Paradise by email at info@resellerzparadise.shop or by phone at +64 9 360 8546. Our business address is 3/148 Middle Renwick Road, Springlands, Blenheim, New Zealand. We aim to respond to enquiries professionally and help resolve any concerns in accordance with our policies and applicable law.