Payment Policy

1. Introduction

At Resellerz Paradise, we aim to provide a simple and secure payment experience for our customers. This Payment Policy explains how payments are handled when you purchase products through our website.

By placing an order, you agree to the payment terms outlined in this policy and our other applicable store policies.

2. Accepted Payment Methods

The payment methods available for your purchase will be displayed at checkout. Available options may vary depending on your location, order details, and payment provider availability.

Customers are responsible for selecting an available payment method and ensuring that their payment information is accurate.

We reserve the right to update the payment methods offered through our website when necessary, subject to applicable law.

3. Payment Processing

Payment must be successfully authorised or completed before an order can be processed for dispatch, unless otherwise stated at checkout.

Payments may be processed by third-party payment service providers. By selecting an available payment method, you may also be subject to the relevant provider's terms and conditions.

Resellerz Paradise does not intentionally store complete payment card details on its own systems where payment processing is handled by a third-party provider.

4. Pricing and Currency

Product prices and any applicable shipping charges will be displayed during the shopping and checkout process.

The applicable currency will be shown on our website or at checkout before you complete your purchase.

If your payment provider or financial institution applies currency conversion fees, international transaction fees, or other charges, those charges may be your responsibility.

Please review your order total carefully before submitting your payment.

5. Payment Authorisation and Order Confirmation

After you submit an order, your payment may need to be authorised or verified before the order is accepted for processing.

An order confirmation indicates that we have received your order details. It does not necessarily mean that the order has been dispatched.

If a payment is declined, unsuccessful, or requires additional verification, we may be unable to process the order until the issue is resolved.

If you believe you have been charged incorrectly, please contact us so we can review the transaction.

6. Pricing Errors and Payment Discrepancies

We make reasonable efforts to ensure that product prices, discounts, shipping charges, and order totals are accurate.

If a genuine pricing or calculation error occurs, we will take appropriate steps to resolve the issue in accordance with applicable law.

If we are unable to fulfil an order because of a pricing error or another legitimate issue, we will contact you where appropriate and arrange any required refund in accordance with applicable law.

7. Refunds and Payment Reversals

Approved refunds will generally be issued to the original payment method where possible.

The time required for a refund to appear in your account may depend on the payment provider or financial institution involved.

Refund eligibility and the circumstances in which refunds are available are explained in our Return and Refund Policy. All refunds will be handled in accordance with applicable consumer protection laws.

8. Payment Security

We take reasonable measures to protect customer information and support secure transactions through our website.

Where third-party payment providers are used, payment processing is subject to their security procedures and applicable terms.

Customers should ensure that they use trusted devices and keep their payment credentials confidential. Resellerz Paradise will not ask customers to disclose their account passwords through unsolicited communications.

Although reasonable precautions are taken, no electronic transaction or online system can be guaranteed to be completely secure.

9. Suspected Fraud or Unauthorised Transactions

We may review or temporarily hold an order if a payment appears suspicious or requires additional verification.

Where reasonably necessary, we may cancel an order or decline a transaction to help protect customers and our business, subject to applicable law.

If you notice a transaction that you do not recognise, contact your bank or payment provider promptly and notify us if the transaction relates to an order placed through our store.

10. Taxes and Additional Charges

Any applicable taxes or charges that we are required to collect will be shown during checkout where applicable.

For international purchases, additional bank fees, currency conversion charges, import duties, or taxes may apply depending on the destination and the customer's payment provider.

Customers should review any relevant charges before completing their purchase.

11. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes in our payment arrangements, website functionality, business operations, or legal requirements.

Updated terms will be published on this page with a revised Last Updated date. Changes will apply as permitted by applicable law.

12. Contact Us

If you have any questions about payments, charges, order confirmation, or refunds, please contact Resellerz Paradise by email at info@resellerzparadise.shop or by phone at +64 9 360 8546. Our business address is 3/148 Middle Renwick Road, Springlands, Blenheim, New Zealand. Please include your order number and a description of the issue when contacting us about a particular transaction so we can assist you more efficiently.