Privacy policy

1. Introduction

Welcome to Resellerz Paradise. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, place an order, or contact us.

By using our website, you acknowledge that your personal information will be handled as described in this policy and in accordance with applicable privacy laws.

2. Information We Collect

We may collect the following types of information when you interact with our website or purchase our products:

Personal Information: Your name, email address, telephone number, billing address, shipping address, and other information you provide when placing an order or contacting us.

Order Information: Details about the products you purchase, your order history, transaction status, and relevant purchase records.

Payment Information: Payment-related details necessary to process your purchase. Payments may be handled by third-party payment providers. We do not intentionally store complete payment card details on our own systems where payment processing is handled by those providers.

Technical Information: Information such as your IP address, browser type, device information, operating system, and interactions with our website.

Communication Information: Information you provide when contacting our customer service team, submitting an enquiry, or requesting a return or refund.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.

  • Arrange delivery of purchased products.

  • Process payments, refunds, returns, and exchanges.

  • Communicate with you about your orders and enquiries.

  • Provide customer support.

  • Maintain, operate, and improve our website.

  • Detect and help prevent fraudulent, unauthorised, or unlawful activity.

  • Maintain business records and meet applicable legal obligations.

  • Send promotional communications where permitted by law and where any required consent has been obtained.

You may opt out of marketing communications at any time using the unsubscribe instructions provided or by contacting us.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website performance, and improve your browsing experience.

Some cookies may be provided by third-party services integrated into our website. Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

5. Sharing Your Information

We may share your personal information with trusted third parties when reasonably necessary to operate our business and provide our services. These parties may include:

  • Payment processors that handle transactions.

  • Shipping and delivery providers that deliver your purchases.

  • Website hosting and e-commerce service providers.

  • Customer support and business administration service providers.

  • Fraud prevention, security, and technical service providers.

  • Professional advisers, regulators, or government authorities where required or permitted by law.

We do not sell your personal information to third parties in exchange for money. We expect service providers that handle personal information on our behalf to protect it and use it only for authorised purposes.

6. International Transfers of Information

Some of our service providers may store or process personal information outside New Zealand. Where personal information is transferred overseas, we will take reasonable steps to ensure that the transfer and handling of the information comply with applicable New Zealand privacy requirements.

The privacy protections available in another country may differ from those in New Zealand.

7. Data Security and Retention

We take reasonable security measures to protect personal information against loss, unauthorised access, misuse, modification, and disclosure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining business records, and meeting legal or regulatory requirements.

Although we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.

8. Your Privacy Rights

Under applicable New Zealand privacy law, you may have the right to request access to personal information we hold about you and ask us to correct information that is inaccurate.

Depending on the circumstances, you may also raise concerns about how your information has been collected or used.

To make a privacy request, please contact us using the details in the Contact Us section. We may need to verify your identity before responding. We will handle requests in accordance with applicable legal requirements.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services. These websites and services operate under their own privacy policies and practices.

Resellerz Paradise is not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information directly to them.

10. Children's Privacy

Our store offers products intended for babies and children. However, our website is intended to be used by adults, parents, or legal guardians when making purchases.

We do not knowingly seek to collect personal information directly from children without appropriate authorisation where required by law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal requirements.

Any updated version will be published on this page with a revised Last Updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy-related concern, please contact Resellerz Paradise by email at info@resellerzparadise.shop or by phone at +64 9 360 8546. Our business address is 3/148 Middle Renwick Road, Springlands, Blenheim, New Zealand. We will review your enquiry and respond in accordance with applicable privacy requirements.

13. New Zealand Privacy Law

Resellerz Paradise aims to handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable privacy and data protection laws.

Nothing in this Privacy Policy is intended to remove or limit any rights you may have under applicable law.