Refund policy

At Resellerz Paradise, we want you to be satisfied with your purchase. If you have any concerns about an order, please contact us using the details provided at the end of this policy. We aim to handle all return and refund requests fairly, transparently, and in accordance with applicable New Zealand consumer protection laws.

1. Returns and Exchanges

If you receive an item that you no longer want or that does not meet your expectations, you may contact us to discuss a return request.

For change-of-mind returns, items should generally be unworn, unused, unwashed, and in their original condition, with original tags and packaging where applicable. Proof of purchase or an order confirmation may be required.

Please contact us before sending any item back so we can review your request and provide the appropriate return instructions.

Change of mind returns are subject to our applicable return conditions. Nothing in this policy limits any rights you may have under New Zealand consumer law.

2. Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, faulty, or different from the item you ordered, please contact us as soon as reasonably possible at info@resellerzparadise.shop.

Please include your order number and a description of the issue. Photographs may also help us assess your request.

We will review the issue and work with you to determine an appropriate solution. Depending on the circumstances and your rights under the New Zealand Consumer Guarantees Act 1993, this may include a repair, replacement, or refund.

Your statutory consumer rights are not limited by this policy.

3. Refund Eligibility

Refunds may be available in the following circumstances:

  • An item is confirmed to be faulty or damaged.

  • You receive an incorrect item.

  • A product does not meet applicable consumer guarantees.

  • A return is approved under our applicable change-of-mind return conditions.

  • A refund is otherwise required by applicable law.

Items that have been worn, washed, altered, or damaged through misuse may not qualify for a change-of-mind return. However, this does not remove any legal remedies available for qualifying faulty or non-compliant goods.

4. Items That Cannot Be Returned

For hygiene and safety reasons, certain products may not be eligible for change-of-mind returns once opened or used, where permitted by law.

Personalised items and products made to a customer's specifications may also be excluded from change-of-mind returns where permitted by law.

These exclusions do not affect your legal rights if a product is faulty, misdescribed, or otherwise covered by applicable consumer protection laws.

5. How to Request a Return or Refund

To request a return or refund, please follow these steps:

  1. Contact us at info@resellerzparadise.shop.

  2. Include your name and order number.

  3. Explain the reason for your return or refund request.

  4. Provide photographs or other relevant information if the item is damaged, faulty, or incorrect.

  5. Wait for our response and return instructions before sending the item back.

Please do not send items to our business address without contacting us first to confirm the return arrangements.

6. Return Shipping Costs

For approved change of mind returns, customers may be responsible for return shipping costs, subject to any terms agreed at the time of purchase and applicable law.

If an item is faulty, damaged, incorrect, or otherwise qualifies for a remedy under New Zealand consumer law, we will handle return shipping costs in accordance with applicable legal requirements.

Original shipping charges will be refunded where required by law or where applicable to the approved refund.

7. Refund Processing

Once we receive and assess a returned item, we will notify you of the outcome of your request.

Approved refunds will generally be issued to the original payment method where possible. The time it takes for the funds to appear in your account may depend on your payment provider or financial institution.

If a refund cannot be issued to the original payment method, we will contact you to discuss an appropriate alternative.

We will process approved refunds within a reasonable period and comply with any applicable legal timeframes.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@resellerzparadise.shop.

We cannot guarantee cancellation once an order has been processed or dispatched. If cancellation is no longer possible, you may contact us to discuss the available options under this policy and applicable law.

Nothing in this section limits any cancellation or refund rights provided by law.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but the funds have not appeared in your account, please allow a reasonable period for your bank or payment provider to complete the transaction.

If you still have not received your refund, contact us at info@resellerzparadise.shop. We will do our best to assist you with your enquiry.

10. Consumer Rights in New Zealand

This policy is intended to operate alongside the New Zealand Consumer Guarantees Act 1993 and other applicable consumer protection laws.

Nothing in this policy excludes, restricts, or modifies any consumer rights or remedies that cannot lawfully be excluded, restricted, or modified.

Where a product does not meet the guarantees required by law, eligible customers may be entitled to a repair, replacement, refund, or another remedy depending on the circumstances.

11. Contact Us

If you have any questions or concerns regarding this Return and Refund Policy, please contact Resellerz Paradise. You can reach us by phone at +64 9 360 8546 or by email at info@resellerzparadise.shop. Our business address is 3/148 Middle Renwick Road, Springlands, Blenheim, New Zealand. We are committed to assisting our customers and handling all enquiries professionally and fairly.