Shipping policy
At Resellerz Paradise, we aim to process and deliver your orders as smoothly and efficiently as possible. This Shipping Policy explains our order processing procedures, estimated delivery times, shipping costs, and other important delivery information for customers within New Zealand.
1. Order Processing Time
Orders are processed after payment has been successfully confirmed.
Please allow 1–3 business days for order processing and preparation before dispatch. Business days exclude weekends and public holidays.
Processing times may occasionally take longer during busy periods, promotional events, public holidays, or when additional order verification is required.
Once your order has been dispatched, delivery will take place according to the estimated timeframe for your New Zealand delivery address.
2. New Zealand Delivery Summary
Our estimated delivery timeframes within New Zealand are as follows:
Order Processing: 1–3 business days.
Standard Delivery: Approximately 2–4 business days after dispatch.
Total Estimated Delivery Time: Approximately 3–5 business days from the date your order is placed.
These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on your location, product availability, courier operations, public holidays, weather conditions, and other circumstances outside our reasonable control.
Rural and remote areas may require additional delivery time. If a different delivery timeframe is displayed at checkout, please refer to the estimate provided for your specific order.
3. New Zealand Delivery
Resellerz Paradise currently offers delivery to addresses within New Zealand only.
Delivery availability may depend on the destination, products ordered, supplier arrangements, and courier service coverage.
Please check the available shipping options at checkout before completing your purchase. If we are unable to deliver to the address provided, we will contact you to discuss the available options.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
Shipping costs may vary depending on the delivery address, order size, product availability, and applicable delivery service.
Any free-shipping promotions will be subject to the conditions stated in the relevant offer.
Customers are responsible for reviewing the final order total before confirming a purchase.
5. Delivery Address
Please ensure that your shipping address, recipient name, contact number, and other delivery details are accurate and complete when placing an order.
Incorrect or incomplete delivery information may cause delays or prevent successful delivery.
If you notice an error in your delivery address, contact us as soon as possible at info@resellerzparadise.shop. We will try to assist, but address changes cannot be guaranteed once an order has been processed or dispatched.
6. Delivery Delays
Although we aim to meet the estimated delivery timeframes, delays may occur due to circumstances such as:
High order volumes or seasonal demand.
Weekends and public holidays.
Severe weather or transport disruptions.
Courier service delays.
Rural or remote delivery locations.
Incorrect or incomplete delivery information.
If your order has not arrived within the estimated delivery timeframe, please contact us at info@resellerzparadise.shop. We will review the situation and help determine the appropriate next steps.
Nothing in this policy removes any rights or remedies available to you under applicable New Zealand consumer protection laws.
7. Missing or Undelivered Orders
If your order has not arrived within the estimated delivery timeframe, contact us at info@resellerzparadise.shop and provide your order number and relevant order details.
We will review the matter and work with the relevant service providers where necessary to determine what happened and identify an appropriate solution.
If an order is confirmed lost or undelivered, we will assess the circumstances and provide an appropriate remedy in accordance with applicable New Zealand law and our customer policies.
8. Damaged Items and Delivery Issues
If your order arrives damaged, contains an incorrect product, or has another delivery-related issue, please contact us as soon as reasonably possible.
Email info@resellerzparadise.shop with your order number, a description of the issue, and photographs where appropriate.
We will review your request and advise you of the available options. Depending on the circumstances, a replacement, refund, or other remedy may be available under our Return and Refund Policy and applicable New Zealand consumer law.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible before it is processed or dispatched.
We cannot guarantee that a change or cancellation will be possible once processing has begun or the order has been dispatched.
If cancellation is not possible, please contact us to discuss the available options under our Return and Refund Policy and applicable law.
10. Contact Us
If you have any questions about shipping, delivery estimates, shipping charges, or an existing order, please contact Resellerz Paradise by email at info@resellerzparadise.shop or by phone at +64 9 360 8546.
Our business address is 3/148 Middle Renwick Road, Springlands, Blenheim, New Zealand.
We are committed to helping our customers with their delivery enquiries and resolving concerns as fairly and efficiently as possible.